Meet Our Team: Sandy DeLuca
Her clients’ humor and her welcoming colleagues are among the things that Sandra DeLuca, MSW, LICSW, C-ASWCM, our director of operations and a Life Care Manager, enjoys about her work. Sandy is celebrating four years with us in April.
Tell us about your role at LifeCare Advocates
As the director of operations, I help manage our systems to make sure everything’s running smoothly and efficiently both for clients and our team. For the client experience, I help to facilitate the intake and billing processes and make sure each client has access to the resources they need. For our team, I work closely with Anna Pollard, our director of clinical services and Kate Granigan, CEO, to help put their big ideas into action.
I also continue to see clients as an Aging Life Care Manager® because I love the work. LifeCare Advocates is expanding into the South Shore and Cape Cod, near where I live, so I continue taking clients here.
What drew you to working in aging care management?
When I was an undergraduate student, I had a sociology professor who put me into an internship in an adult day care program. I really latched onto that setting and the participants. That was the beginning.
I’m a native of Oregon, but I had come east to get my master’s degree at New York University. I was interested in the Boston area, and I saw Kate’s ad looking for a care manager when she had a practice on the South Shore. The ad outlined exactly what I wanted to do, and I didn’t even know the profession existed. Kate hired me and this led to me meeting my husband, so here I am!
What do you like about the team and your work?
I love our team. I feel like they’re all my friends as well as colleagues that I look up to professionally. It’s a great environment – we push each other to provide the best possible service for our clients. And with my clients, it feels like home, like where I’m supposed to be. I love the jokes and humor that I can see in my clients. I’ve learned some good “dad” jokes.
One of my favorite client cases was a gentleman who was living in assisted living and didn’t have friends or family. He was missing doctor appointments and his health was failing. I was able to get in the door and build some rapport. I was able to get him to his doctor appointments, and gave him the attention and friendship he needed. That was a really rewarding case.
What do you do in your spare time?
We have two little boys, so we spend a lot of time running around, getting a lot of energy out. We like to go hiking, play with the dog, and do projects around the house.
Read more about Sandy here.